We are a small, team-oriented tent and event rental company based in Anaheim. With a close-knit office of just three team members, we pride ourselves on delivering outstanding service to our clients while fostering a collaborative and supportive work environment.

We are seeking a detail-oriented Sales Administrator / Customer Service Representative who enjoys assisting customers while supporting sales processes. If you're an experienced administrative professional with exceptional communication and multitasking skills, this role offers an opportunity to make an impact in a meaningful and rewarding environment.

To ensure a seamless transition, training will begin as soon as possible and will include working alongside a departing team member through early August.

Key Responsibilities

In this role, you will:

• Administrative Support: Provide daily administrative assistance to the office and sales team.
• Customer Interaction: Serve as a primary point of contact for customers via phone and email, ensuring friendly and professional communication.
• Email Management: Respond to a high volume of client emails promptly and efficiently.
• Phone Support: Answer incoming calls and guide clients using established scripts and procedures.
• Sales Process Assistance: Support sales activities, such as order entry, client follow-ups, and processing requests.
• Office Tasks: Handle incoming mail, distribute documents, and maintain organization of office workflows.
• Software Utilization: Learn and use company software (including CRM and rental industry systems) to optimize operations.
• Customer Satisfaction: Maintain professionalism and a high level of customer service at all times.

Qualifications & Skills

We are looking for candidates who possess the following qualities:

• Experience: Prior work experience in administrative support, sales administration, or customer service roles.
• Communication: Strong verbal and written communication skills, with the ability to handle frequent customer interactions in a professional manner.
• Technical Skills: Proficient in Microsoft Office (Word, Outlook, Excel); experience with CRM systems is a plus.
• Adaptability: Comfortable managing multiple tasks in a small office environment and quickly learning new tools and processes.
• Attention to Detail: Organized, accurate, and detail-oriented in all responsibilities.
• Bilingual (Preferred): Fluency in English and Spanish is a bonus but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.